Terms and Conditions
These Terms and Conditions ("Agreement") constitute a legally binding agreement between TheLeadingLink ("Provider" or "we") and the user ("Client" or "you") for the provision of the Provider's services. By using our services, you agree to be bound by these terms. Please read them carefully.
Scope of Services:
1.1 Provider agrees to provide services to the Client as specified in the agreed-upon service package.
1.2 The services may include receiving phone calls and taking messages, administrative support, data entry, scheduling appointments, email management, document preparation, and other related tasks.The services provided by the Provider may vary at Provider’s absolute discretion and shall be provided during our normal business hours unless specified in the agreement. The Client acknowledges that the Provider owns all telephone numbers and I.P addresses allocated for use by the Client.
2.1 The service agreement shall be initiated upon the acceptance of these Terms and Conditions by the Client and shall continue until terminated by either party.
2.2 The Client may request changes or modifications to the services, subject to mutual agreement and any adjustments to the service fee as deemed necessary.
3.1 The Client shall provide accurate and complete information necessary for the provision of services required from the Provider.
3.2 The Client shall promptly respond to communication and provide instructions or clarification as required.
3.3 The Client acknowledges that the Provider's performance is dependent on the Client's timely provision of information and cooperation.
3.4.The Client shall provide the following documents : Trade License, passport of the owner or manager mentioned in the trade license and any other document that may be required by the Provider to ensure proper identification. If the Provider does not receive the Documentation from the Client they have the right in their absolute discretion to terminate
4.1 Provider acknowledges the confidential nature of the information shared by the Client during the course of the services.
4.2 Provider agrees not to disclose or use any confidential information for any purpose other than the provision of the agreed services, unless required by law.
4.3 The obligation of confidentiality shall continue even after the termination of the service agreement.
5.1 Any intellectual property rights arising out of or in connection with the services provided by the Provider shall belong to the Client.
5.2 Provider may retain a copy of work performed for record-keeping purposes, and shall not use, sell, or distribute any of the Client's intellectual property.
6.1 The Client agrees to pay the Provider the agreed-upon fee for the services as per the chosen service package. A setup fee will be applicable to all new packages and suspended accounts re-activating.
6.2 Payments shall be made on a recurring basis (quarterly, annually), unless otherwise agreed upon.
6.3 Payments can be made by credit card via payment link or through the Provider’s website.
6.4 Late payments may be subject to suspension of services at the Provider's discretion. For declined transactions, a grace period of seven (7) days is given to the Client to make the payment, after which the services shall be automatically suspended. Reactivation of the services shall be subject to reactivation charges.
7.1. Refund Policy for Quarterly subscription. If you subscribe on a quarterly basis, you will be charged for the entirety of the quarter and no refund shall be applicable. In case you do not want to renew for the succeeding quarter, the terms under Sec. 8 Termination Policy, of these Terms and Conditions shall apply.
7.2. Refund Policy for Yearly subscription. In case of cancellation of a yearly subscription, charges shall be applicable to the current quarter in full, plus an exit charge equivalent to one full quarter. In case you do not want to renew for the succeeding year, the terms under Sec. 8. Termination Policy of these Terms and Conditions shall apply.
7.3 Refund Policy in case of discontinuance of service by the provider. If at any time during the contract the Provider discontinues services that were available at the time the Client signed up for the services, the Client should notify the Provider immediately. If the Provider fails to address the problem within any promised timelines , or if unable to provide a satisfactory work around for the discontinued service, the Provider will offer a PRO-RATED REFUND for the remainder of the contract.
7.4 The Client may not ask for a refund for any reasons not mentioned in the refund policy or as expressly stated in these terms and conditions.
Termination and/or Non Renewal
8.1 Should the Client decide to terminate or not to renew the service agreement, the Client may do so by providing written notice to the Provider, at least one month prior to the expiry of the subscription period. Notices should be sent to the official email : firstname.lastname@example.org. Refund of any unused period shall be governed by the conditions set forth under Section 7 - Refund Policy of these Terms and Conditions.
8.2 Upon termination, the Provider shall return any Client materials and cease using any Client intellectual property.
8.3 . Should the Provider have reason to suspect immoral, unethical, illegal or fraudulent business practice it reserves the right to immediately terminate this agreement and all services being provided.
Limitation of Liability:
9.1 The Provider shall not be liable for any direct, indirect, incidental, or consequential damages arising out of the provision of the services.
Governing Law and Jurisdiction:
9.1 This Agreement shall be governed by and construed in accordance with the laws of United Arab Emirates
9.2 Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of Dubai.
10.1 This Agreement constitutes the entire understanding between the Provider and the Client with respect to the agreed services and supersedes all prior agreements, understandings, or representations, whether written or oral, relating to the subject matter herein.
11.1 Any amendments or modifications to this Agreement must be made in writing and signed by both parties.
12.1 If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
12.2 The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that most closely matches the intent of the original provision.
13.1 Neither party shall be liable for any delay or failure to perform its obligations under this Agreement due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, acts of government, or power outages.
14.1 The relationship between the Provider and the Client is that of an independent contractor.
14.2 Nothing in this Agreement shall be construed as creating a partnership, joint venture, or employer-employee relationship between the parties.
15.1 All notices, requests, or other communications required under this Agreement shall be in writing and delivered personally, by email, or by certified mail to the addresses provided by the parties.
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not proceed with using our services.
If you have any questions or concerns regarding these Terms and Conditions, please contact us at email@example.com.
These Terms and Conditions were last updated on 6th of May 2023.